Privacy Policy

Who We Are

Destiny Healthcare Services is a network of companies including Golden Touch Home Care and Family Element which are solely owned and operated.

Purpose

This privacy policy explains our collection, use, and disclosure practices of the information gathered when you access and use our websites, mobile applications, and other online and offline products and services. For the purposes of this privacy policy, “You” and “Your” applies to You as a consumer, employee or contractor, prospective employee, or about another person for whom you have the legal right to represent, such as your family member, friend, or client. Please be advised that practices described in this privacy notice also apply to how we handle information that you submit to us offline.

Consent

Privacy Policy. By using our services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. You agree not to provide us with information about any other person unless you have that person’s consent or other legal authority. If you do not agree to this Privacy Notice, please do not use or access the services.

Phone calls. By providing us with your telephone number through your use of our services, you agree to be contacted by Destiny Healthcare Services to explore options relating to our services. You agree to be contacted by telephone call or text message at the telephone number provided, even if you previously registered on a Do Not Call registry.

Cookies

Cookies are small text files sent to your browser and stored on your computer when you visit our website. Cookies cannot damage your computer in any way. We use cookies to track use of our Sites and other services, make the Site easier and/or more relevant to you and to improve performance. You may opt out of accepting cookies by adjusting your browser settings. Please be aware that certain features of our Sites or other services may not function properly if you delete or deactivate cookies entirely. We cannot be held liable for any consequences related to the reduced functionality arising from our inability to consult the cookies required for which you have declined or deactivated.

Collection of Personal Information

We use personal data to operate, administer and improve the Website, communicate with you about the Site and additional services you may find valuable, deliver the services or carry out the transactions you have requested, improve our services, provide you with more effective customer service, perform research analysis aimed at improving our products, services and technologies, satisfy our business interests (including performing trend analyses and market studies), accomplish billing functions, display content and advertising that are customized to your interests and preferences, and to comply with government regulations. We combine personal and non-personal information, collected online and offline, including information from third party sources.

We collect information from four primary sources: directly from you (via the data collection forms on our website), automatically from your use of our Services, from third parties, and by information we collect to derive new information. The types of information collected depends on your interaction with us. The categories of information collected may include identifiers such as name, phone number, email address, and mailing address; health information such as health insurance enrollment, medical conditions and care needs; characteristics such as age, language spoken, sex/gender and ethnicity; information you choose to include in communications with us, including responses to survey questions or through our customer service; and user-generated content (UCG), such as reviews, submitted by you through our Site. We or others may store, display, reproduce, publish, or otherwise use UCG, and may or may not attribute it to you. Others may also have access to UGC and may have the ability to share it with third parties. If you choose to submit your UGC to any public area of the Site, your UGC will be considered public and will be accessible.

Personal Information and Children

Our website is designed for adults, not children under the age of 18. We have no reason to believe that the Site will attract children, or that children will access the Site or provide personal information. If we become aware that we have unknowingly collected information about a person under 18 years of age, we will make commercially reasonable efforts to delete such information.

Disclosure of Personal Information

The security and confidentiality of your personal information are of great importance. We use reasonable security measures to store and protect your information while it is under our control. We restrict access to your personal data only to members of our staff who need to have this information to provide the requested services. We will not disclose your personal data to any unauthorized third party.

Links to Third Parties

We may provide links to other websites for practical and informative purposes. These websites operate independently from our website and have their own confidentiality recommendations or terms of use which we strongly advise you to read. We do not accept any liability regarding the content on these sites, for the products and services offered there or for any other use thereof.

Retention of Personal Information

We will retain and use your personal information data for as long as necessary to fulfill the purposes for which it was collected and processed. This period may be extended, if applicable, for any amount of time prescribed by any legal or regulatory provisions that may apply.

General Privacy Rights

Residents of Illinois and Indiana have the following rights regarding their personal information:

• Right to Know: You have the right to request access to the categories and specific pieces of personal information we collect, use, disclose, sell, and share about you.
• Right to Correct: You have the right to request that we correct inaccurate personal information that we maintain about you, taking into account the nature of the data and the purposes of the processing.
• Right to Delete: You have the right to request that we delete personal data that we collect from you, subject to applicable legal exceptions.
• Right to Portability: You have the right to obtain a portable copy of the personal information data that you provided to us.
• Right to Protect: You have the right to limit the use and disclosure of sensitive personal information and to opt out of the sale or sharing of personal information to or with third parties for the purposes of targeted advertising (as defined by applicable law).
• Right to Act: You have the right to invoke and exercise your data privacy rights without discrimination or threat of retaliation.