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Rick Cantrell
Chief Executive Officer
Destiny Healthcare Services
Rick Cantrell is a highly accomplished healthcare executive with more than 30 years of leadership experience across home care, hospice, and community-based healthcare services. Throughout his career, he has built a reputation for driving operational excellence, leading high-growth organizations, and expanding access to quality care for seniors and individuals with complex healthcare needs.
Rick has held executive leadership positions with some of the nation’s most respected healthcare organizations, including Addus Homecare, Help At Home, Transitions Hospice, and Affinity Hospice. During his 18-year tenure at Help at Home, he served as Chief Operating Officer, playing a key role in the company’s growth into one of the largest providers of in-home personal care services in the United States. His leadership has consistently focused on enhancing patient outcomes, strengthening caregiver support, improving operational performance, and developing scalable care delivery models.
With deep expertise in home healthcare, hospice operations, post-acute care, and healthcare services management, Rick has successfully led multi-state organizations through periods of expansion, integration, and transformation. He is recognized for building strong leadership teams, fostering mission-driven cultures, and creating innovative strategies that improve both clinical quality and business performance.
Rick earned degrees in Community Health and Sports Medicine from Ball State University. He remains passionate about advancing person-centered care and helping healthcare organizations deliver compassionate, high-quality services that allow individuals to maintain dignity, comfort, and independence throughout their care journey.
Sonia Chalal
Chief Operating Officer
Destiny Healthcare Services
Sonia Chalal serves as Chief Operating Officer of Destiny Healthcare Services in Illinois, where she provides executive leadership across operations, business development, and organizational growth initiatives.
In this role, she oversees operational strategy, workforce development, and process improvement efforts designed to enhance service delivery, strengthen regulatory compliance, and support the organization’s continued expansion.
With expertise in healthcare operations, business development, marketing strategy, recruitment, and performance optimization, Sonia leads initiatives that improve operational efficiency and build scalable systems to support sustainable growth. She is recognized for aligning day-to-day operations with long-term strategic objectives, fostering high-performing teams, and advancing client-centered care through effective leadership and operational excellence.
Annette Rice
MSW, LSW
Executive Vice President
Destiny Healthcare Services
Transformational Healthcare & Human Services Strategist
Annette Rice is a transformational executive leader with more than 20 years of experience driving innovation, operational excellence, and system-level impact across healthcare and human services organizations. Known for her strategic vision and ability to lead through complexity, she has built a career advancing high-performing programs that improve access, quality, and outcomes for underserved and aging populations.
As Director of Care Coordination Unit (CCU) Care Management, Annette leads a large-scale, state-contracted program in partnership with the Illinois Department on Aging. She is responsible for setting strategic direction, ensuring regulatory integrity, and delivering measurable outcomes across multidisciplinary teams. Under her leadership, care coordination systems are strengthened through data-driven decision-making, rigorous performance management, and a deep commitment to person-centered care.
Annette has a distinguished history of leading organizational transformation, including oversight of multimillion-dollar budgets, large and diverse teams, and complex program portfolios. As a former Associate Director of a senior care program, she played a critical role in executive decision-making, long-range strategic planning, and policy development. Her leadership has consistently resulted in enhanced operational efficiency, revenue growth, and strengthened compliance frameworks.
A systems thinker and collaborative leader, Annette excels at building strategic partnerships across government agencies, healthcare systems, and community-based organizations. She is widely recognized for her ability to align stakeholders around a shared vision, navigate regulatory environments, and implement sustainable solutions that drive both organizational performance and community impact.
Annette’s leadership philosophy centers on innovation, accountability, and empowerment. She is passionate about developing leaders, strengthening workforce capacity, and creating cultures of excellence that position organizations for long-term success in an evolving healthcare landscape.
She holds a Master of Social Work and a Bachelor of Arts in Sociology from Chicago State University and is a Licensed Social Worker. Annette remains deeply committed to shaping the future of care delivery through strategic leadership, equity-driven practices, and transformative systems change.
Mohammed Ghori
Director of Operations
Destiny Healthcare Services
Mohammed Ghori serves as a Director of Operations, building scalable healthcare operations for Home Care, Hospice, Home Health, DCFS, and Primary Care. He has spent the past two years leading efforts to automate healthcare delivery systems, providing a better experience for both patients and employees. His focus is on bringing practical innovation into everyday operations — from streamlining workflows to integrating software that improves efficiency, strengthens compliance, and enhances the experience for both patients and providers.
Alongside his core leadership role, he also oversees operational functions for our Hospice program and supports DCFS‑related service operations. This work has strengthened his ability to manage sensitive, high‑impact programs, coordinate multidisciplinary teams, and ensure that vulnerable populations receive consistent, high‑quality support.
As a graduate with a master’s degree in business Analytics, Mohammed brings a fresh perspective and a strong analytical mindset to every challenge. He is passionate about building smarter, more scalable systems that help teams collaborate effectively and support the organization’s mission to provide accessible, compassionate, and future‑ready healthcare.
Kayte Ossler
Director of Compliance
Destiny Healthcare Services
Kayte Ossler is a detail-oriented team player with over 20 years of experience in the health care insurance industry. She has been responsible for overseeing the implementation of new group health clients and providing ongoing operational support to account management teams. She has ensured the accurate, efficient, and timely implementation of new clients and benefit plan designs by developing and executing comprehensive project plans.
Ms. Ossler has held various positions with respected health care insurance companies, including HealthCare COMPARE Corp, First Health, Coventry Health Care, and Aetna. She began her career supporting the Department of Defense CHAMPUS contract as a Reports Coordinator. She transitioned into Marketing, serving as a Proposal Writer and Reports Coordinator for group health and Federal Employees Health Benefits Program (FEHBP) clients. Building upon her experience and operational excellence, she joined Implementation Services.
Using a collaborative approach to ensure contractual requirements are met while delivering seamless implementation experiences for clients and internal stakeholders, Kayte has led cross-functional project teams responsible for coordinating information system configurations, business processes, data integrations, communication strategies, and operational workflows required to support new client implementations, contract renewals, and benefit plan modifications.
Cristal Reyes
Director of Employee Relations
Destiny Healthcare Services
Cristal Reyes is a versatile and results-oriented professional. She bring extensive experience across the retail, healthcare, pharmacy, and home care industries, with a career defined by a commitment to service excellence, operational effectiveness, and people-centered leadership. Cristal’s diverse background has enabled her to successfully navigate complex environments while building strong relationships with customers, patients, clients, employees, and organizational leaders.
Throughout her career, she has developed expertise in customer experience, healthcare operations, employee engagement, and cross-functional collaboration. Cristal is recognized for her ability to adapt to evolving business needs, solve complex challenges, and implement solutions that enhance organizational performance while maintaining a strong focus on quality care and exceptional service.
Her leadership philosophy is rooted in integrity, compassion, and accountability. She believes that sustainable organizational success is achieved by investing in people, fostering inclusive and collaborative workplace cultures, and empowering teams to deliver meaningful results. Whether partnering with executive leadership, supporting frontline employees, or advocating for patients and clients, she strives to create environments built on trust, respect, and continuous improvement.
Driven by a passion for lifelong learning and professional growth, she remains committed to advancing organizational excellence through innovation, strategic collaboration, and service-driven leadership. She seeks opportunities to contribute to organizations that value operational excellence, employee development, and a steadfast commitment to improving the lives of the communities they serve.
Ibiang Obeten
Home Health and Hospice Administrator
Destiny Healthcare Services
Ibiang Obeten is a dedicated healthcare executive with more than 13 years of experience across home health, home care, hospice, medical supplies and community-based healthcare services. Throughout his career, he has built a reputation as a patient advocate working directly with families, case managers and patient-centered organizations, strengthening operational performance, and expanding access to high-quality care for seniors, individuals with complex medical needs who also require specialized support.
As Healthcare Administrator for both Destiny Healthcare Services, Inc. (home health and Hospice Care Divisions) serving the greater Chicago area. With his experience, working at Destiny’s care continuum provides, Destiny is the perfect comprehensive model designed to meet patients and families wherever they are on their healthcare journey.
Prior to joining Destiny, Ibiang held executive and administrative roles with MJM Healthcare Agency, Aveanna Healthcare, and Orion Hospice and Palliative Care, and provided strategic consulting to home care and digital health organizations through Agile Health Consulting. He began his career in frontline hospice care and spent nearly a decade as a founding team member of Sanctuary Hospice of Greater Chicago, where he helped scale the agency from 3 patients to more than 3,000 patients served experience that continues to inform his hands-on, mission-driven approach to executive leadership.